Thank you for visiting and shopping at OVP Coaching. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays on the UK calendar.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 28 days in transit for delivery. If we foresee a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Royal Mail Standard 2nd Class||3-5 business days||Refer to shopping cart|
|Royal Mail Standard 1st Class||2 business days||Refer to shopping cart|
|Royal Mail Next Day *||1-2 business days||Refer to shopping cart|
|Royal Mail International **||5-28 business days||Refer to shopping cart|
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
**For currency conversion you may find this link useful – currency converter
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
OVP Coaching ships to addresses within the UK, UK Territories, AFCO and international addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped and if applicable will contain your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
OVP Coaching is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
OVP Coaching is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
All items with a value of more than £30 are shipped signature required; please plan accordingly. We will be happy to remove the signature requirement on request. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package. Please contact OVP Coaching via the email form at firstname.lastname@example.org and be sure to include your order number.
International Shipping Policy
When shipping international please note that you, the buyer, will be responsible for any state taxes, tariffs, duty, taxes, handling fees, customs, clearing charges etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.